Privacy Policy

Who we are

Our website address is: https://bisaide.ctmpreview.com.

What personal data we collect and why we collect it

When you visit our website, we collect the information your browser sends, such as your IP address and browser user agent string, so that we can render the pages correctly and keep the site secure.

When you place an order in our store, we ask you to provide the information needed to process and deliver your order: your name, billing and shipping address, email address and phone number, plus the contents of your cart. This information is used only to fulfil your order, provide after-sales support and, where required by law, keep accounting records.

When you submit a form on our website (for example our contact or warranty request forms), we collect your name, email address, order number and the message content you provide, so that we can reply to you and support your request.

If you create an account on our site, we store your name, email address and the account details you choose. You can view, edit or delete your personal information at any time from your account page.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For details about all the cookies we use, please see our Cookie Policy.

Embedded content from other websites

Pages on this site may include embedded content (for example videos, images or product media) that behaves exactly as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We do not sell or rent your personal data to anyone. We share the minimum information necessary only with the service providers that operate our store, such as:

• Payment processors, so that payments for your order can be collected securely.
• Shipping carriers, so that your order can be delivered to your address.
• Our email service provider, when you subscribe to updates, and our hosting provider, which stores our website data.

We may also disclose your information when we are required to do so by law.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For orders placed in our store, we keep the order and customer information for the period required by tax and accounting laws, so that we can provide after-sales support and comply with our legal obligations.

Messages submitted through our contact and warranty request forms are kept for up to two years, so that we can support any ongoing request.

What rights you have over your data

If you have an account on this site, or have left comments, or have placed orders with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

You have the right to access, correct or delete your personal data, to restrict or object to certain processing, and to withdraw any consent you have given at any time. To exercise any of these rights, please contact us through our contact page.

If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Order and payment data is transmitted to our payment processor and shipping carrier over encrypted (SSL/TLS) connections so that your order can be processed and delivered.

How we protect your data

Our website is served over HTTPS so that information exchanged between your browser and our server is encrypted. Access to personal data is restricted to the staff and service providers who need it to run the store and support our customers, and we retain data only for as long as described in this policy.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and, where the changes are significant, we will make reasonable efforts to notify you.

Contact us

If you have any questions about this privacy policy or about the personal data we hold about you, please reach us through our contact page.